![]() ![]() Now, for all my Pizza Prima Donna friends, please save your outrage over pizza quality and hear me out. I’ll say it: Domino’s Pizza might be the best pizza-making operation in America. Would that create a better customer experience? Imagine if your app alerted them to the status change in their repair. Of course, when your customer shows up three hours later only to discover your team is waiting on a hard-to-find part coming from two towns away, they believe they were lied to. They genuinely believed this (given the information they had at that time). When your advisor told the customer their vehicle would be ready “in a few hours,” they weren’t lying.
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